Weather Cancellation Policy

Effective immediately upon signing the Reservation Agreement, twenty-five percent (25%) of the total rental price is nonrefundable for any reason, including but not limited to COVID-19-related cancellations or reschedules. Under no circumstances will this twenty-five percent (25%) be refunded or converted into any form of credit. The remaining seventy-five percent (75%) of the total rental price is subject to the remainder of the Standard or Holiday cancellation/reschedule policy below.

* Our standard cancellation/reschedule policy is that 14 days before the event is charged twenty-five percent (25%) of the total rental price, 7 to 13 days before the event is charged half (50%) of the total rental price; 6 to 0 days before the event is charged at the full (100%) total rental price. If bad weather is present the day of the party (heavy rain above 60% or high wind above 15mph), you will be charged 50% of the total rental price. The 50% charge will remain as usable credit for 1 year from the original party date and is non-transferable—no credit or refunds for unused time due to weather on all delivered items. Cancellations must be received in writing. We will send written confirmation.

* Our Holiday cancellation/reschedule policy is 30 days before the party; twenty-five percent (25%) of the total rental price is assessed; less than 30 days is charged at full price. If bad weather occurs on the day of the party (heavy rain above 60% or high winds over 15mph), you will be charged 100% of the total agreed price.

The 100% charge will remain as usable credit for 1 year from the original party date and is non-transferable—no credit or refunds for unused time due to weather on all delivered items. The minimum order for Halloween is $250.00; for all other major holidays, it is $250.00. Cancellations must be received in writing. We will send written confirmation.

* Bad weather policy does not apply to indoor events or rental items not affected by the weather. Our bad weather policy does not include temperatures that are too hot or too cold.

Management at Arizona Bounce Around will make the final decision on weather-related cancellations. We normally make final decisions no earlier than 24 hours before the party date and/or time because the weather can change, and regular news and weather-related information is not always accurate or from a reliable source. We use the following formulas in making our weather-related decisions.

1. The size and type of event that requires rescheduling or planning.
2. The event's safety, such as high winds, lightning, or soggy ground.
3. The type of rain expected: Possible Showers, Few Showers, Scattered Showers, Light Showers, Showers, Possible Rain, or Scattered Rain. 60% or less during your party times are not grounds for cancellation. Rain, thunderstorms, or severe storms at 61% or more during your party times qualify.
4. The percentage and type of rain expected during your event times.
5. The estimated wind speed, including wind gusts measured by local airport radars and/or Intellicast.com for your area or party location.
6. The type of item(s) rented.
7. We consider many other factors when deciding whether to cancel a party, and we have years of experience in outdoor event planning. No one likes bad weather on their party day. We use several sources for weather information, but the 2 main sources are weather.com and intellicast.com, and we make sure to use the hour-by-hour details. All-weather sites provide the most accurate measurements for rain, wind, temperature, etc., but rain or wind readings may be from 1 am to 3 am, for example, leaving for a really nice day.
8. We will do our best to accommodate our customers’ needs, in accordance with our detailed policy stated above or in your written agreement. We want you as a customer for life, but we cannot allow cancellations or changes due to the slight chance of showers or rain.
9. Since we rent and deliver products throughout Arizona and sometimes to surrounding states, we may not have additional resources available for last-minute schedule changes or wait-and-see decisions.
10. Every customer will be given a written agreement to sign at the time of reservation, customized for your event, that may differ from the above policies or statements. Please read the supplied agreement for details, as it overrides any statements above, except for rain definitions and percentage details.